Request support
Reach out for help when you need it.
Supportive Technology to Enable Vulnerable Individuals
STEVI helps people find the right next step.
STEVI helps people ask for support, request outreach, share a concern about someone else, and stay connected through secure, privacy-conscious text-based support.
STEVI is not a replacement for 911.
If someone is in immediate danger, may be overdosing, or needs urgent medical help, call 911. If someone is thinking about suicide, call or text 9-8-8.
STEVI text-based support
STEVI public contact channels are being finalized.
Public STEVI contact channels are not listed yet. Emergency and crisis supports are available now.
STEVI is not a replacement for 911. If someone is in immediate danger, may be overdosing, or needs urgent medical help, call 911.
What STEVI can help with
Support, navigation, and follow-up.
Service navigation
Find the right services for your situation.
Intake and follow-up
Begin intake and stay connected over time.
Outreach requests
Ask for outreach for yourself or someone else.
Community referrals
Get connected to local resources and supports.
Partner support
Work with agencies to plan next steps.
Who can use STEVI
For people seeking help and people trying to help safely.
People looking for help
Reach out for yourself when you need support.
Family, friends, and neighbours
Ask for help for someone you care about.
Businesses and public-facing staff
Request support when someone may need outreach, de-escalation, navigation, or follow-up.
Partner agencies
Use STEVI to share referrals, plan next steps, and protect private support details.
Existing clients and community members
Stay connected and get ongoing support.
What STEVI is not
STEVI does not replace emergency or enforcement systems.
Emergency response
Police response
By-law reporting
Shelter placement
Treatment admission
Guaranteed housing access
Privacy and consent matter.
- We collect only what is needed to understand the request and respond safely.
- We use consent-based information sharing wherever possible.
- Access is limited to authorized people who need the information to support the request.
- Some information may be used or shared when required or permitted by law, or where there is a serious safety concern.
- You can choose how much information to share, but limited information may limit follow-up.
- Messages are reviewed by IHARC's support process with human oversight.
For partner agencies
Referral and partner access.
Partner agencies can use STEVI to share referrals, coordinate next steps, and protect private support details.
Frequently asked questions
STEVI FAQ
STEVI stands for Supportive Technology to Enable Vulnerable Individuals. STEVI is IHARC's secure place for private support requests, referrals, and follow-up. It helps people ask for support, request outreach, share concerns, and stay connected with IHARC securely.
STEVI public availability is shown on this page. Emergency situations should still go to 911, and suicide crisis support is available by calling or texting 9-8-8.
No account is needed for basic public text-based support once channels are available. Accounts may be used for private follow-up, appointments, documents, partner support, and ongoing support.
Yes. Family members, friends, neighbours, businesses, service providers, and concerned community members can use STEVI to share a concern about someone who may need support or outreach.
STEVI may ask a few simple questions to understand what is happening. Depending on the situation, IHARC may help with service navigation, outreach, referral, or follow-up.
No. STEVI is operated by IHARC for support, outreach, referrals, and follow-up. It is not a police or by-law reporting system. In immediate danger or serious emergency situations, call 911.
Yes. Partner agencies can use STEVI to share referrals, plan next steps, and protect private support details, based on appropriate access, permissions, and privacy expectations.
STEVI is a support and navigation pathway, not a replacement for emergency services. If someone is in immediate danger, needs urgent medical help, is experiencing an overdose, or is at immediate risk of harm, call 911. If someone is thinking about suicide, call or text 9-8-8.
Need help or want to learn more?
Start with Get Help or contact IHARC outreach.