When to call 911
- Overdose
- Immediate danger
- Serious injury
- Unconscious or unresponsive person
- Violence or immediate safety threat
I am worried about someone
Start with safety, then choose the right support.
You can ask for help without knowing the perfect service name. If someone is in immediate danger, call 911.
I am worried about someone
You do not need to know the perfect service.
Share what you are seeing, where support may be needed, and how IHARC can follow up safely. Do not share photos, rumours, medical details, or identifying information unless it is needed for safety or follow-up.
When to contact IHARC, STEVI, or outreach
- Someone appears isolated
- Someone seems distressed
- Someone is sleeping rough
- Someone repeatedly needs help
- Someone may need service navigation
- Someone may benefit from outreach or follow-up
What information helps
- General location
- Time seen
- What you are concerned about
- Whether there are immediate safety concerns
- Whether the person appears to want help
- How IHARC can follow up with you safely
What not to do
- Do not post photos online
- Do not share rumours
- Do not share unnecessary personal details
- Do not touch belongings
- Do not escalate unless safety requires it
- Do not assume police or by-law is the only option
STEVI text-based support
STEVI public text-based support launches Monday, May 11 at noon.
STEVI can receive public text-based support requests after launch. Emergency and crisis supports are available now.
STEVI is not a replacement for 911. If someone is in immediate danger, may be overdosing, or needs urgent medical help, call 911.
Non-emergency outreach
Share only what is needed for safety or follow-up.
For non-emergency outreach questions, email outreach@iharc.ca.