Reach people earlier
Street outreach, wellness checks, and immediate safety follow-up help IHARC identify needs before they become more acute.
About IHARC
A coordinated public response for homelessness, addiction, and follow-through.
The Integrated Homelessness and Addictions Response Centre works across Northumberland County to connect people with outreach, navigation, and practical next steps. IHARC is not a shelter or treatment provider. We coordinate the response around those services so fewer people get lost between them.
Public role
Explain the model, publish updates, and show how IHARC is improving access and accountability.
Secure role
STEVI is the secure workspace for clients, outreach staff, volunteers, and partner organizations to manage appointments, documents, and follow-up.
How the model works
A tech-enabled service model that stays grounded in frontline care.
IHARC uses shared coordination, current public reporting, and a secure operational workspace to make outreach more consistent. The goal is not more paperwork. The goal is fewer missed steps for people who already face enough barriers.
Coordinate the next step
IHARC works with housing, health, and community partners to connect people to the right support instead of leaving them to repeat their story.
Keep follow-through visible
STEVI gives participating staff, volunteers, and clients a secure shared view of appointments, documents, and what changed next.
Operating principles
The public standard we hold ourselves to.
Frontline first
The response starts with outreach, trust, and immediate needs. Technology supports that work behind the scenes.
Built for coordination
IHARC is designed to reduce dropped handoffs between organizations by keeping the secure operational record in one place.
Public by default, private when required
Community updates, metrics, and policies are published here. Client-specific workflows stay inside STEVI.
Commitments
What people should expect from IHARC.
- Neighbours shape decisions through lived experience, consented feedback, and direct review.
- Evidence is published in plain language so the public record stays understandable.
- Every public commitment has an accountable owner, next step, and follow-through trail.
- Privacy is protected by design. Public pages never expose client identities or case activity.
- Technology is used to shorten handoffs, not to replace frontline relationships.
Secure coordination
Already working with IHARC or a partner team?
Sign in to STEVI to review appointments, documents, and follow-up tasks. If you are supporting someone through IHARC and need access, request it through the secure onboarding flow.