Outreach and trust-building
IHARC teams meet people where they are, respond to safety concerns, and create room for the next conversation.
Programs & Supports
Coordinated support, not a maze of disconnected services.
IHARC does not replace shelters, treatment programs, or housing providers. We help people access them faster, with clearer next steps and stronger follow-through across the organizations already doing the work.
This page explains the public-facing service model. Secure appointments, documents, and active support plans remain inside STEVI.
Every program area below is funded, delivered, or coordinated in collaboration with multiple partners across Northumberland County.
Service model
How IHARC creates continuity across the response.
Navigation and handoffs
We help people connect with housing, health, income, transportation, and partner supports without restarting from zero each time.
Shared follow-through
STEVI supports secure coordination for participating staff, volunteers, clients, and partner organizations once a support plan is underway.
Current focus areas
The workstreams currently visible on the public site.
Street Outreach
Multi-agency teams share health and safety supplies, coordinate warm hand-offs to housing support, and check in on wellness goals neighbours set for themselves.
Shelter & Stabilization
Housing staff navigate intake, coordinate hotel overflow when shelters are full, and aim to publish near real-time availability wherever partners share data.
Overdose Prevention
Peer responders and health partners align kit distribution, CPR refreshers, and post-overdose follow-up so nobody is left alone after a poisoning.
Community Safety
Neighbours, business owners, and by-law collaborate on compassionate stewardship—clean-ups, sharps disposal, and addressing safety concerns without displacement.
Systems Navigation
Support workers help people replace lost ID, access income supports, and connect to trauma-informed health care while reducing paperwork duplication.
Learning & Evaluation
Partners share what is working, where the data has gaps, and how to adjust supports quickly. Each Working Plan lists the metrics community members want to see.
What this means in practice
Better coordination should feel simpler for the person receiving support.
Public pages explain what IHARC is responsible for and where community members can find trusted information.
STEVI handles the secure operational side: appointments, documents, progress notes, and role-based access for participating partners. That split keeps public communications clear while protecting privacy.