Outreach and trust-building
IHARC teams meet people where they are, respond to safety concerns, and create room for the next conversation.
Next steps
- Make contact safely
- Listen before acting
- Plan a practical follow-up
Programs & Supports
How IHARC helps people reach the next support.
IHARC does not replace shelters, treatment programs, or housing providers. We help people find the right support faster, with clearer next steps and stronger follow-up.
How support works
Programs and supports.
Each area is organized around practical steps: make contact, choose the right support, and keep follow-up visible.
Navigation and next steps
We help people connect with housing, health, income, transportation, and partner supports without having to start over each time.
Next steps
- Find the right service
- Avoid repeating the same story
- Keep the next step visible
Wellness support and referrals
We connect people to practical support, service navigation, and health partner referrals without judgment.
Next steps
- Open Get Help
- Clarify support options
- Connect to health partners
Housing and shelter navigation
We help people understand the next call, form, referral, or follow-up. IHARC does not control shelter beds or housing placement.
Next steps
- Clarify who to call
- Prepare documents
- Support next steps
Community safety without displacement
We focus on support, de-escalation, and safer follow-up instead of moving people along without help.
Next steps
- Respond without escalation
- Respect dignity
- Follow up after concerns
Public news and learning
We publish plain-language news, data notes, and summaries so the community can see what is changing.
Next steps
- Publish plain-language news
- Name gaps honestly
- Adjust with evidence
Follow-up that does not disappear
We keep next steps clear so concerns, referrals, and support paths do not end after first contact.
Next steps
- Name the next step
- Share information with consent
- Follow up when needed
What IHARC can and cannot do
What IHARC can do
- Provide outreach and engage in supportive conversation
- Help navigate services and community resources
- Link you to housing, treatment, healthcare, and more
- Follow up to support service connection and stability
- Work with partners to coordinate care and supports
What IHARC cannot do
- Provide emergency shelter or overnight housing
- Provide direct financial assistance
- Provide clinical treatment or medical care
- Make legal decisions or act as a representative
- Guarantee immediate access to all services
What we are working on now
Current focus areas.
These public focus areas explain current priorities and stay separate from private support details.
Street Outreach
Multi-agency teams share health and safety supplies, coordinate warm hand-offs to housing support, and check in on wellness goals neighbours set for themselves.
Shelter & Stabilization
Housing staff navigate intake, coordinate hotel overflow when shelters are full, and aim to publish near real-time availability wherever partners share data.
Overdose Prevention
Peer responders and health partners align kit distribution, CPR refreshers, and post-overdose follow-up so nobody is left alone after a poisoning.
Community Safety
Neighbours, business owners, and by-law collaborate on compassionate stewardship—clean-ups, sharps disposal, and addressing safety concerns without displacement.
Systems Navigation
Support workers help people replace lost ID, access income supports, and connect to trauma-informed health care while reducing paperwork duplication.
Learning & Evaluation
Partners share what is working, where the data has gaps, and how to adjust supports quickly. Each Working Plan lists the metrics community members want to see.
Follow-up standard
Next steps should be visible and practical.
One next step
People should leave an interaction knowing the next call, visit, document, or follow-up.
Shared next steps
Partner work stays aligned when information can be shared safely and with consent.
Public news
Community news, data notes, and policies stay public here. Private support details stay protected.
STEVI
Private support has its own secure place.
Use the STEVI explainer for availability, access, privacy, and partner support details.